AI in Service Interactions

Field	Computer Science
Subfield	Artificial Intelligence
Domain	Physical Sciences
OpenAlex	T12128

Smeal faculty

• Brett Christenson - score 2.0
• J. Andrew Petersen - score 1.0
• Courtney Szocs - score 1.0

Papers

• Domo Arigato Mr. Roboto (2016) - cites 1335
• Speaking fast and slow: How speech rate of digital assistants affects likelihood to use (2023) - cites 17
• Alexa Or Alex Or Neither? Exploring Gender-Neutral Voices, Gender Framing and Consumer Judgments of Synthetic Voices (2020) - cites 2
• Human or AI? Identity Salience Enhances Historically Marginalized (but Not Privileged) Consumers’ Choice of Algorithmic Service Providers (2026) - cites 1