SMEAL WIKI

Domo Arigato Mr. Roboto

Jenny van Doorn, Martin Mende, Stephanie M. Noble, John S. Hulland, Amy L. Ostrom, Dhruv Grewal, J. Andrew Petersen
Year2016
VenueJournal of Service Research
Typearticle
Citations1335
DOI10.1177/1094670516679272
OpenAlexW2558287871

Topics

AI in Service InteractionsService (business)TypologyKnowledge managementService providerBusiness