Expert finding and Q&A systems

Field	Computer Science
Subfield	Information Systems
Domain	Physical Sciences
OpenAlex	T13274

Smeal faculty

• Wael Jabr - score 2.0
• Keran Zhao - score 2.0
• Chenhui Guo - score 1.0

Papers

• Do Incentive Hierarchies Induce User Effort? Evidence from an Online Knowledge Exchange (2016) - cites 242
• Leveraging Philanthropic Behavior for Customer Support: The Case of user Support Forums1 (2014) - cites 110
• Engagement or entanglement? The dual impact of generative artificial intelligence in online knowledge exchange platforms (2025) - cites 13
• Engagement or Entanglement? The Dual Impact of Generative Artificial Intelligence in Online Knowledge Exchange Platforms (2023) - cites 3
• A boosting policy to optimize user forum performance: Model and validation (2023) - cites 1