Advanced Queuing Theory Analysis

Field	Business, Management and Accounting
Subfield	Management Information Systems
Domain	Social Sciences
OpenAlex	T10974

Smeal faculty

• Yuting Yuan - score 6.0
• Terry P. Harrison - score 2.0
• Zhenzhen Yan - score 1.0

Papers

• Does the Erlang C model fit in real call centers? (2010) - cites 25
• Partial cross training in call centers with uncertain arrivals and global service level agreements (2007) - cites 22
• Managing Stochastic Bucket Brigades on Discrete Work Stations (2021) - cites 11
• Information Visibility in Omnichannel Queues (2019) - cites 10
• Managing Flexible Capacity in Service Systems with Worker Shortages (2025) - cites 6
• Simple Rules for Predicting Congestion Risk in Queueing Systems: Application to ICUs (2019) - cites 3
• Waiting-Time Prediction with Invisible Customers (2021) - cites 0
• Waiting Time Prediction with Invisible Customers (2025) - cites 0
• Queueing models for decision makings (0) - cites 0