SMEAL WIKI

Partial cross training in call centers with uncertain arrivals and global service level agreements

Thomas R. Robbins, Terry P. Harrison, D. J. Medeiros
Year2007
VenueWinter Simulation Conference
Typeconference-paper
Citations22
DOI10.1109/wsc.2007.4419862
OpenAlexW3142123926

Topics

Advanced Queuing Theory AnalysisPoolingService (business)Computer scienceTraining (meteorology)Investment (military)