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Coping With Negative Emotions in Purchase‐Related Situations

Sunghwan Yi, Hans Baumgartner
Year2004
VenueJournal of Consumer Psychology
Typearticle
Citations401
DOI10.1207/s15327663jcp1403_11
OpenAlexW2081053894

Topics

Customer Service Quality and LoyaltyDisappointmentRegretPsychologyAngerCoping (psychology)