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A stochastic programming model for scheduling call centers with global Service Level Agreements

Thomas R. Robbins, Terry P. Harrison
Year2010
VenueEuropean Journal of Operational Research
Typearticle
Citations92
DOI10.1016/j.ejor.2010.06.013
OpenAlexW2098364636

Topics

Healthcare Operations and Scheduling OptimizationComputer scienceOutsourcingScheduling (production processes)Stochastic programmingSchedule