SMEAL WIKI

A PERCEPTUAL PROCESS MODEL OF CUSTOMER SERVICE BASED ON CYBERNETIC CONTROL THEORY

R. Mohan Pisharodi, C. John Langley
Year1990
VenueJournal of Business Logistics
Typearticle
Citations30
DOI(no DOI)
OpenAlexW638880997

Topics

Customer Service Quality and LoyaltyBusinessProcess managementCyberneticsProcess (computing)Control (management)